Frequently Asked Questions
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Welcome to our Frequently Asked Questions page! Here you’ll find clear, concise answers to common queries about our handcrafted furniture, premium materials, and bespoke services. Whether you’re wondering about the durability of our beech frames, the customization options for our upholstery fabrics, or details about our selection of rugs, wallpapers, and paints, we’ve got you covered. We’ve designed this page to help you navigate our offerings with ease, ensuring you have all the information you need to make the best choice for your home. If you don’t find what you’re looking for, please don’t hesitate to get in touch—we’re always here to help!
Where Can I See Your Work?
We have a number of customers and businesses around the country with some of our pieces of furniture, for example in reception or dining areas. Contact us with your location and we’ll let you know your nearest store.
Do You Provide Design Consultation Services?
Yes, we do! Our experienced team is available for personalized consultations, helping you select the perfect materials and design options to suit your space and style. Whether you need advice on fabric choices or overall design direction, we’re here to help.
What Sets Your Furniture Apart From Mass-Produced Alternatives?
Our furniture stands out thanks to our commitment to quality and tradition. By using robust beech wood frames and carefully selected designer materials, our pieces are not only visually appealing but also built to last for generations—offering a level of durability and individuality that mass-produced items simply can’t match.
What Is the Process to Ordering My Furniture?
You can either call us on 01242 210 200 to arrange a free quotation, visit us at our premises, or email us at sales@prestburyupholstery.co.uk
What Is the Typical Turnaround Time for a Custom Order?
Production times vary depending on the design complexity and material choices. Typically, custom orders take around 4-8 weeks to complete. We’ll keep you informed every step of the way, and if you have a specific deadline, please let us know at the time of order.
What Materials Do You Use in Your Furniture?
We take pride in using only premium materials. Our furniture is built using sustainably sourced beech wood for robust, long-lasting frames — never particle or chipboard. We also offer an extensive selection of high-quality upholstery fabrics, rugs, wallpapers, and paints, all carefully chosen to enhance both beauty and durability.
Are your products manufactured in the UK?
Yes, every piece is handcrafted right here in the UK. We embrace traditional craftsmanship methods, ensuring that every item meets the highest standards of quality and attention to detail.
Can I See Material Samples Before Placing My Order?
Certainly. We offer fabric swatches and samples for our upholstery, as well as examples of our rugs, wallpapers, and paints. This allows you to experience the quality firsthand and make confident decisions about your custom piece.
Rugs, Wallpaper and Paint
- Romo
- Zoffany
- Sanderson
- William Morris
- Linwood
- Nina Campbell
- Colefax and Fowler
- Ian Mankin
How Do I Select the Fabric for My Furniture?
We work with many top designers to offer a huge range of fabrics to suit whatever you have in mind. Have a look at our materials page for more information.
As part of the service to our customers we loan our sample books free of charge. Should you wish to have a larger sample of your chosen fabric, we can arrange for a returnable sample to enable you to place it over your existing furniture before making the final decision.
I Have Seen a Standard Piece I Like but I Need It Adapted to My Needs, Can You Do This?
If you like any of our standard pieces but they aren’t the correct size, we can (for a little extra charge) make any adjustments so that it can be individually tailored to suit your needs.
How Do I Customize My Order?
Personalization is at the heart of what we do. With an almost unlimited selection of upholstery fabrics and finishes, you have the freedom to create a piece that perfectly reflects your style. Our friendly team is always ready to guide you through the customization process, from selecting the fabric to finalizing your design.
Do You Provide Scotchguard?
Yes, most pieces can be protected (depending on fabric choice). For leather furniture we can also provide a leather protection kit.
Do You Offer Any Warranty or Guarantee on Your Furniture?
Absolutely. We stand by the quality of our craftsmanship and offer a warranty covering any manufacturing defects. For more detailed information, please refer to our warranty policy or contact our customer service team.
What Payment Methods Are Accepted?
We offer a range of payment options, including major credit cards, cheque, PayPal, and bank transfers.
How Should I Care for My Custom Furniture?
To ensure your furniture remains beautiful and durable, we provide comprehensive care instructions with every purchase. These guidelines include tips on cleaning upholstery, maintaining wood finishes, and preserving the vibrancy of your chosen fabrics and finishes.
Do You Provide a Delivery Service?
Yes, depending on order size most deliveries are free.